Need: Replace extremely outdated phone system
Solution: Cisco Unified Communication System
Benefit: A modern, reliable communication solution
A longtime client of ours, Team One had relied on NuWave to support their old phone system for over 10 years. In fact, when they first came to us a decade ago the vendor for that system had just let them know that they were no longer going to provide support because it was too outdated. NuWave stepped in and assisted them for another 10 years until the system finally died.
Dealing with a failed and useless phone system is an emergency for any business, so we quickly installed a temporary system to get them immediately back up and running—enabling them to get phone calls and serve their customers.
This temporary system also afforded them the ability to design a new phone system with all the state-of-the-art features they were looking for, including increased access to voice messaging by integrating voicemail and email, and single number reach, which allows calls to simultaneously reach desk and mobile phones. NuWave also provided Team One with comprehensive and easy-to-understand training, so their entire staff could take full advantage of their new system.